“Our teams are working to resolve the issue as quickly as possible, and we apologize to our customers for the inconvenience,” the airline stated in a statement.
According to news agency Reuters, American Airlines, the biggest airline in the world, halted all of its flights in the US on Christmas Eve because of an unidentified technical issue. Christmas and New Year’s are the busiest times for air travel, particularly in the US.
“Our teams are working to resolve the issue as quickly as possible, and we apologize to our customers for the inconvenience,” the airline stated in a statement.
When passengers were prepared to board the flights, announcements were made at the airports. “They will give an update every 15 minutes and let them know what is going on,” the airline said in a video taken from a US airport. We are unable to put the crew on or board any customers since our system is down. We’re working on it.
According to the AAA, the issues arise on the morning of Christmas Eve, which is predicted to set a travel record. Many travelers complained about the difficulty on social media, particularly at the airport where aircraft were delayed or cancelled hours before they were supposed to take off. According to Reuters, the carrier’s stock was down 3.8% prior to the bell. The airline is addressing passenger grievances on X, Facebook, and Bluesky, but it has not released any official statements on social media.
Nearly six months have passed since the global Microsoft outage, which left banks, airlines, and companies rushing to get back up and running.
All aircraft were momentarily halted in the US, affecting flights in neighboring countries. It was one of the largest IT failures in recent memory, impacting air travel and international communication.
